CLIENT INTERVIEW
Panasonic
Densai Solutions Co., Ltd.
Marketing Division
Marketing Planning Department
IT Engineering Section
Chief
Takuya Kitamura
Managing Director
Executive Officer in Charge of
Marketing and Engineering
Kentaro Fukui
Marketing Division
General Manager,
Marketing Planning Department
Concurrently General Manager,
Purchasing Department
Takefumi Yanase
A partner who expands our options, not just answers our questions
How did you come to work with SSS?
They let their imagination run beyond what we asked for.
PDS: We have been working together for about four years. At the time, we had no in-house expertise in website production, and the only path open to us was to ask a company within our group. When we consulted SSS through an introduction, they took our request of "we want to make something like this" and expanded on it with their imagination, offering us many options, such as "You could also express it this way." What drew us in was how different this was from the one-question, one-answer exchanges we had been used to.
What kind of response did you get after launching your corporate website and videos?
Our message now gets through, to new employees and customers alike.
PDS: The website has been well received. This year's new employees told us that seeing it before joining made them feel "this is a solid company," and that a single company introduction video gave them a quick grasp of our business. Customers who viewed our case study pages have also contacted us saying "we want a proposal like this," which led to business negotiations. By having customers write out their requirements in the inquiry form, inquiries that used to require a phone call can now be assessed from a single email.
How did it go when SSS took over the operation and maintenance of a system developed by another company?
When they could easily have turned us down, they took it on, saying "We'll handle it."
PDS: The previous maintenance contract for our construction booking system was about to expire, and if the system stopped working, our business would come to a halt. It was a complex system we had built in our own way, with no standard template to follow. We reached out to SSS as if grasping at straws, and they gladly took it on, proposing the best approach starting from how the problem should be solved. It was a huge help. We are grateful that even now they respond right away whenever something comes up.
How has introducing kintone changed your operations?
What was invisible has become visible, and even the way the company works is starting to change.
PDS: As we moved forward with a company-wide construction management project to review construction quality, safety, and compliance, the bottleneck was that all our operations were Excel-based and could not be visualized. It was good that we could take stock of everything from scratch to fit our own way of working and make a small start with kintone. What we could not see before has become visible, and we are now able to build new mechanisms themselves, such as reviewing company regulations and sales criteria. SSS is currently also building a system on kintone for us that centralizes our sales performance data.
Compared with your other partner companies, what kind of presence is SSS?
They don't stop at building things. They think with us all the way to making them take root.
PDS: New initiatives tend to be met with caution, and we often proceed very carefully, testing every step. Against that backdrop, what stands out is how SSS encourages us by saying "Let's do it together." Whenever we think "We want to do something like this, but who should we talk to?", SSS is the first company that comes to mind. When we needed research for a business plan, we turned to SSS because we felt that, with their strength in IT and AI, they were the best fit. Even after building a system, they come back to us saying "We want to make it easier to use, so please give us your feedback." I can sense their determination not to stop at building it but to make it take root within our company, and they are a company we trust deeply.
What would you like to take on with SSS going forward?
In the fast-changing world of IT, we want them to bring us information and proposals that are a step ahead.
PDS: Right now, our managers serve as the point of contact, but I would like our younger members, who are grappling with frustrations on the front lines, to know that they have a reliable partner close at hand. With system renewals and new tool introductions planned, I would also be glad to receive information and proposals such as "Connecting this with that will make things easier" or "Here is a new tool that has come out." We would like SSS to run alongside us so that we do not get left behind in the fast-changing world of IT.
Finally, do you have a message for the SSS team?
Let's keep working together, as closely as members of our own team.
PDS: Even when busy, SSS handles each of our requests with care. Whenever something comes up and we consult them first, they get back to us right away, which reassures us that they are looking out for us and also helps us prepare for what comes next. We always want to be a company that others expect great things from, so we would be glad if you continue to work with us as if you were members of our own team. We look forward to continuing to work with you.
